Assigning & bulk actions

1. Right-click a conversation in the list (or open it and use the ⋯ menu).
2. Choose Assign agent.
3. Pick an agent from the list, or Unassigned to clear the assignment.

1. Hover a row in the list. The channel icon swaps for a checkbox.
2. Click the checkbox to select it, repeat for more rows.
3. Once at least one is selected, the list header switches to a selection toolbar.

• Select all : selects every conversation currently loaded in the list.
• Select all in view : selects every conversation in this view, even ones not loaded yet, this can take a moment.
• Deselect all : clears the selection.

With conversations selected, open the actions menu for:

• Set resolved : marks the selected conversations as resolved.
• Set snoozed : moves them out of Open until the customer replies.
• Set spam : marks them as junk.
• Mark as unread : flags them for follow-up.
• Set label : apply a label to all selected.
• Assign agent : assign to one agent, or Unassigned to bulk-unassign.

Each action applies immediately (there's no confirmation step), and a banner confirms how many conversations were updated.