Setting up an email inbox

1. Go to Settings → Inboxes and click Add inbox.
2. Choose Email as the channel, then select Standard setup.
3. Fill in Inbox name : a label for your team, e.g. “Support”.
4. Fill in Support email : the address your customers email you at, e.g. [email protected].
5. Fill in From name : the name customers will see when you reply, e.g. “Support Team”.
6. Click Create inbox. Voria generates a unique forwarding address for this inbox.

After creating the inbox you’ll see a forwarding address like [email protected]. Copy it, you’ll need it in the next step.

You need to tell your email provider to forward all incoming emails to your Voria address. The steps differ by provider, find yours below.

• Domain bought through or managed by Shopify : see Setting up an email inbox with a Shopify domain → instead.
• Gmail / Google Workspace : go to Settings → See all settings → Forwarding and POP/IMAP, click Add a forwarding address, and paste your Voria address. Google sends a confirmation email to your Voria address. Open it in Voria and click the confirmation link, then back in Gmail select Forward a copy of incoming mail and save.
• Microsoft Outlook / Microsoft 365 : go to Settings → Mail → Forwarding, enable forwarding, and paste your Voria address. Microsoft sends a confirmation email to Voria, find it and click the link, then save.
• Cloudflare Email Routing : in the Cloudflare dashboard, go to Email → Email Routing → Routing Rules and add a rule matching your support address to forward to your Voria address. Cloudflare sends a verification email to Voria, open the conversation and click the link.
• GoDaddy, Namecheap, Bluehost, SiteGround & other cPanel hosts : in your hosting control panel, go to Email → Forwarders → Add Forwarder, set the source to your support email and the destination to your Voria address, and save. No confirmation email, forwarding starts immediately.

So that replies you send from Voria come from [email protected] (and don’t land in spam), you need to add two DNS records to your domain.

After setting up forwarding, Voria will show you two records: a DKIM record and a Return-Path record. Where you add them depends on where your domain’s DNS is managed, find your provider below:

• Shopify : go to Settings → Domains, click your domain, then DNS settings. Click Add custom record for the DKIM record, then again for the Return-Path record.
• Cloudflare : go to DNS → Records, click Add record, and paste each one in. If a record’s proxy status is editable, set it to DNS only (grey cloud), a proxied record will fail verification.
• GoDaddy : go to My Products → Domain → DNS → Manage DNS, then Add New Record for each one.
• Hostinger : in hPanel, go to Domains → DNS / Nameservers → DNS Records, then Add Record for each one.
• Namecheap, Bluehost, SiteGround & other cPanel hosts : open your domain’s Advanced DNS tab (or Zone Editor in cPanel), then Add New Record for each one.

Most providers split a record into a Type, Host/Name, and Value field, copy each part from Voria into the matching field exactly, some providers also want just the subdomain in Host/Name rather than the full domain.

DNS changes can take up to 48 hours to propagate, though they often take just a few minutes. Once added, click Verify DNS in Voria to confirm everything is set up correctly.

Once your inbox status shows Connected, send a test email to your support address from any external email account.

It should appear as a new conversation in Voria within a few seconds. You’re all set, your inbox is live.

• Emails aren’t arriving in Voria : double-check that forwarding is enabled in your email provider and that the Voria forwarding address is entered exactly as shown, with no extra spaces or typos.
• DNS verification is failing : DNS changes can take time to propagate. Wait 30 minutes and try verifying again. If it still fails, make sure you added the records to the correct domain.
• Replies are going to spam : this usually means the DNS records haven’t been added yet or haven’t fully propagated. Complete the DNS step above and wait for verification to pass.