Built for Shopify MerchantsThe AI agent that resolves
customer service end to end.
A helpdesk with an AI Agent built in, so you spend less time answering emails and more time growing your store.
AI AgentThe AI agent that resolves the conversation before you see it.
It checks the order, applies your policy, and replies, so what's left in your inbox is only what actually needs you.
Resolves the conversation end-to-end, no agent required.
When a question doesn't need a human judgment call, the AI Agent replies and marks it resolved on its own, in your brand voice, grounded in real order data.
- Where's my order
- Returns & exchanges
- Product questions
- Order changes
Hi! My order #1024was supposed to arrive yesterday and I don't see any tracking updates. Where is my order?
Hi Sarah, your order left the warehouse Monday and is in transit, tracking shows it on pace to arrive by Thursday.
2 minutes ago · Conversation was resolved by AI Agent
Guidances tell it exactly what to do.
Write a guidance for each situation (a trigger and the instructions to follow), and the AI Agent handles it your way every time.
Acts, it doesn't just answer.
Turn on individual Shopify actions (refunds, cancellations, order edits), each with a plain-English condition for exactly when it's allowed to use them.
You decide how far it goes.
Start with draft-only so your team reviews every reply. Turn on specific topics and actions when you're ready, with a refund cap you set.
The HelpdeskThe only tool your support team opens.
Every channel lands in the same queue, the matching order shows up automatically, and labels and notes mean nobody answers the same question twice.
Answer every channel from one tool.
Email, live chat, WhatsApp, Instagram, and Facebook all land in the same inbox, reply to any of them without opening a separate app for each one.
The customer's whole history is already open when you answer.
Their orders, lifetime spend, and refund history show up automatically in every conversation. No tab-switching to Shopify admin to find what you need.
Cal Whitman
1
Orders
$99.90
Spent
$0.00
Refunded
Dailia Crossbody Bag
Nakoo Large Bag
Everyone on your team sees the same thing.
Tag a conversation "VIP" so the next agent knows before they open it. Save your refund-policy reply once as a macro. Leave a note only your team can read.
Hi, following up again on my delayed order. This is the third time I'm reaching out.
See exactly where support is costing you money.
Conversation volume, resolution time, revenue, and refunds, tracked automatically and broken down by channel, label, and agent.
...and so much more!
Auto-translate incoming messages and your drafts, so language is never a barrier.
Save your best replies and insert them into any conversation in one click.
See first-response and resolution times by agent, inbox, or label.
Control what agents, managers, and admins can see and do across your store.
Tag conversations by status or priority so your team can triage at a glance.
Leave context for teammates on a conversation without the customer ever seeing it.
Build personal or shared inbox queues filtered by status, channel, label, or assignee.
Combine duplicate threads from the same customer into one conversation.
From the people who actually answer the emails.
What changed the week they turned Voria on.
Elin Karlsson
Founder, DTC Skincare Brand
“Our first response time dropped from hours to minutes. The AI draft is usually 90% of the way there. We just review and send.”
Jonas Keller
Founder, Streetwear Label
“We used to run support out of a shared Gmail inbox with sticky notes for who replied to what. Going from that to one inbox with order data attached felt like hiring a whole team.”
Mateus Ferreira
Head of CX, Footwear Brand
“We moved off three separate tools. Email, chat, and Instagram DMs all land in the same inbox now.”
Sofie van der Berg
Founder, Beauty & Wellness Brand
“Setup took less than five minutes, and the AI Agent handling first replies alone saves our small team hours every single day.”
Lukas Weber
Founder, Menswear Brand
“We switched from our old helpdesk because the per-seat pricing was out of control. Voria does more and costs a fraction of what we paid before.”
Freya Andersen
Founder, Jewelry & Accessories Brand
“Before Voria we were answering customers straight out of Gmail. Now every message shows the order, the AI drafts most replies, and nothing slips through anymore.”
Rikard Olsson
Founder, Activewear Brand
“The macros alone paid for the subscription. Our team stopped retyping the same five answers all day.”
Ines Costa
Founder, Accessories Brand
“Labels and notes keep handoffs clean. Nobody's digging through a thread trying to figure out what already happened.”
Matteo Fischer
Operations Manager, Pet Supplies Store
“Reports finally show us where conversations pile up instead of guessing. We reassigned one agent and backlog cleared in a week.”
PricingSimple pricing.
No per-seat fees. No hidden tiers. Time to ditch your overpriced helpdesk.
Free
For getting started
Conversations
300
AI Drafts/mo
250
- Unlimited seats
- All features included
Basic
For small teams
Conversations
1,200
AI Drafts/mo
1,500
- Everything in Free
- Auto-translate messages & drafts
- $0.08 per extra conversation
- $0.02 per extra AI draft
Advanced
For growing brands
Conversations
4,000
AI Drafts/mo
5,000
- Everything in Basic
- $0.08 per extra conversation
- $0.02 per extra AI draft
Enterprise
Negotiated contract & pricing
Conversations
Negotiated
AI Drafts/mo
Negotiated
- Everything in Advanced
- Negotiated pricing & SLA
- Dedicated account manager
- Custom onboarding & integrations
FAQFrequently asked questions
Everything you need to know before getting started.
Voria is where your support email, live chat, and social messages land as one inbox, with every customer's Shopify orders, spend, and refund history sitting right next to the conversation. An AI Agent drafts or sends the reply using that context, and your team steps in for anything it shouldn't handle alone.
Nothing that's really yours. You're not migrating a decade of history, you're walking away from a line item that charges you more every time your team grows. Point your support email here, keep the old inbox open if you want the archive, and start fresh in minutes.
You do. It only takes action inside rules you write yourself: turn on the specific actions you trust (refunds, cancellations, order edits) with your own conditions attached. Anything outside those rules gets drafted for a human to check before it ever reaches a customer.
It's the real product. 300 conversations a month, unlimited seats, every feature turned on, no credit card. The only thing that changes as you grow is volume, never what you're allowed to use.
No. One login, as many stores as you run, each with its own inbox, team, and billing. Switch between them without logging out.
Nothing breaks mid-conversation. Extra conversations bill at a few cents each, with a cap you set yourself, or you upgrade when it's worth it. Either way, no customer gets left on read because you hit a number.
Yes. Admins see everything. Managers see team performance and settings. Agents see the conversations assigned to them and nothing else. Nobody below admin touches your subscription or your staff's accounts.
